PRIVACY POLICY
Last Updated: April 28th 2025
Organic AccountsGuy (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website www.organic.accountsguy.net and purchase our organic products. This policy applies to customers located in India
1. Information We Collect
We may collect the following types of personal information from you:
- Personal Identification Information: Your name, email address, phone number, postal address, and other contact details.
- Account Information: Username and password if you create an account on our website.
- Order Information: Details about the products you purchase, order history, and shipping information.
- Payment Information: Credit/debit card details, UPI information, or other payment method details. Please note that we may use third-party payment processors, and we do not directly store your full payment card details on our servers.
- Browsing Information: Your IP address, browser type, operating system, referring URLs, pages visited on our website, and other usage data collected through cookies and similar technologies.
- Marketing and Communication Preferences: Your preferences for receiving marketing communications from us.
- Other Information: Any other information you voluntarily provide to us, such as through customer support inquiries or feedback forms.
2. How We Collect Your Information
We collect your personal information in the following ways:
- Directly from You: When you register an account, place an order, subscribe to our newsletter, contact customer support, or fill out forms on our website.
- Automatically: When you browse our website, we may collect certain information automatically through cookies, web beacons, and other tracking technologies.
- From Third Parties: We may receive information about you from third-party service providers, such as payment processors and analytics providers.
3. How We Use Your Information
We may use your personal information for the following purposes:
- To Process and Fulfill Your Orders: To process your purchases, arrange for shipping, and provide order updates.
- To Manage Your Account: To create and manage your user account, personalize your experience, and provide customer support.
- To Communicate with You: To respond to your inquiries, provide information about our products and services, and send you important notices.
- For Marketing and Promotional Purposes: With your consent, we may send you newsletters, special offers, and other marketing communications about our organic products. You can opt-out of receiving these communications at any time.
- To Improve Our Website and Services: To analyze website usage, understand customer preferences, and enhance our website design and functionality.
- For Security and Fraud Prevention: To protect our website and customers from fraudulent activities and unauthorized access.
- To Comply with Legal Obligations: To comply with applicable Indian laws, regulations, and legal processes.
4. How We Share Your Information
We may share your personal information with the following categories of recipients:
- Service Providers: Third-party companies that provide services on our behalf, such as payment processing, shipping, website hosting, email marketing, and analytics. These service providers are contractually obligated to protect your information.
- Business Partners: In some cases, we may partner with other businesses to offer joint products or services. We will only share your information with these partners with your consent.
- Legal Authorities: We may disclose your information to government authorities or law enforcement agencies if required by law or in response to a valid legal request.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.
- With Your Consent: We may share your information with other third parties with your explicit consent.
5. Data Security
We take reasonable security measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include:
- Using secure server infrastructure.
- Implementing encryption technologies (e.g., SSL/TLS) to protect sensitive information during transmission.
- Regularly reviewing and updating our security practices.
- Restricting access to personal information to authorized personnel only.
While we strive to protect your personal information, please understand that no method of transmission over the internet or electronic storage is completely secure.
6. Your Rights Regarding Your Personal Information (Under Indian Law)
Under the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, you may have certain rights regarding your personal information, including:
- Right to Access: You may have the right to request access to the personal information we hold about you.
- Right to Rectification: You may have the right to request the correction of inaccurate or incomplete personal information.
- Right to Erasure (Right to be Forgotten – with limitations): In certain circumstances, you may have the right to request the deletion of your personal information.
- Right to Withdraw Consent: If we have relied on your consent to process your personal information, you have the right to withdraw your consent at any time.
- Right to Grievance Redressal: You have the right to contact our Grievance Officer (details provided below) to address any concerns or complaints regarding the processing of your personal information.
To exercise these rights, please contact us using the contact information provided below. We may require you to verify your identity before processing your request.
7. Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
8. Cookies and Similar Technologies
Our website uses cookies and similar technologies to collect information about your browsing activities. You can manage your cookie preferences through your browser settings. Please refer to our Cookie Policy (if applicable) for more detailed information.
9. Links to Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of any third-party websites you visit.
10. Grievance Officer (as required under Indian Law)
In accordance with the Information Technology Act, 2000 and rules made thereunder, the name and contact details of our Grievance Officer are provided below:
Name: Venkkatesh Kake Email Address: advice@accountsguy.net Phone Number: +91 9133188688 Postal Address: 114, Balaji Meadows, Venkayapalle, Kurnool, AP, India – 518002.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post the updated policy on our website with a revised “Last Updated” date. We encourage you to review this policy periodically.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at:
Organic AccountsGuy
114, Balaji Meadows, Venkayapalle
Kurnool, AP, India – 518002
Mail. advice@accountsguy.net
Cell. 9133188688
TERMS & CONDITIONS
Welcome to Organic AccountsGuy! By accessing and using our website www.organic.accountsguy.net and purchasing our products, you agree to be bound by these Terms and Conditions. Please read them carefully.
1. Acceptance of Terms
These Terms and Conditions constitute a legally binding agreement between you and Organic AccountsGuy (referred to as “we,” “us,” or “our”). By using our services, you acknowledge that you have read, understood, and agree to be bound by these terms. If you do not agree to these terms, please do not use our website or purchase our products.
2. Products and Information
- Organic Nature: We strive to provide accurate information about the organic nature of our products. However, please note that certifications and standards can vary, and we rely on information provided by our suppliers.
- Product Descriptions: We make every effort to accurately describe our products, including their ingredients, nutritional information, and origin. However, slight variations may occur. Images are for illustrative purposes only and may not perfectly represent the actual product.
- Allergen Information: We provide allergen information to the best of our ability based on supplier data. However, we cannot guarantee that our products are completely free from allergens due to potential cross-contamination during sourcing, processing, or packaging. Please review the product label carefully and take necessary precautions if you have allergies.
- Health and Dietary Information: Any health or dietary information provided on our website is for informational purposes only and should not be considered medical advice. Consult with a healthcare professional for personalized guidance.
- Availability: Product availability is subject to change without notice. We reserve the right to limit the quantities of products we supply.
3. Ordering and Payment
- Order Placement: By placing an order through our website, you are making an offer to purchase the products selected under these Terms and Conditions.
- Order Confirmation: After placing an order, you will receive an order confirmation email. This email acknowledges that we have received your order but does not constitute acceptance of your offer.
- Order Acceptance: Your order is accepted when we dispatch the products to you. We reserve the right to refuse or cancel any order for any reason, including but not limited to product unavailability, errors in pricing or product information, or suspicion of fraudulent activity.
- Pricing: All prices are listed in Indian Currency and are subject to change without notice. Applicable taxes and shipping fees will be added to your order total.
- Payment: We accept various forms of payment as indicated on our website. You agree to provide accurate and complete payment information. By submitting your payment details, you authorize us to charge the applicable amount for your order.
- Billing Information: You agree to provide current, complete, and accurate billing information and promptly update your account and payment information.
4. Shipping and Delivery
- Shipping: We will ship your order to the address you provide during checkout. Please ensure that the shipping address is accurate and complete.
- Shipping Costs: Shipping costs will be calculated based on your location, the weight and size of your order, and the shipping method selected.
- Delivery Times: Estimated delivery times are provided for your convenience between 1 to 7 days and are not guaranteed. Delays may occur due to factors beyond our control, such as weather conditions, carrier issues, or unforeseen circumstances.
- Risk of Loss: The risk of loss and title for products purchased from us pass to you upon our delivery to the carrier.
- Inspection Upon Delivery: To claim of damage or discrepancies please inspect your order upon delivery pls take video recording from box opening to damage product display and we will compensate if there is any shortage in the products.
5. Cancellation, Returns and Refunds
- Our Return Policy: Due to the unique nature of our products, we adhere to a strict no-return or exchange policy. However, we will consider exchanges or returns under the following circumstances: The product is damaged, empty, or contains wrong/missing items upon delivery. Customers are required to provide an unboxing video, a packaging defect video, as well as images of the damaged product or any questionable item. For damaged, wrong, or missing product-related concerns, customers should promptly contact our customer service call us at 9133188688 within 48 hours of the product delivery. Each return will be handled on an individual and case-by-case basis. Customers are advised not to return the purchase to us and must provide the receipt number for expedited damaged product redressal.
- Process for Returns: Upon order cancellation, the refund process will be initiated, and the refunded amount will be reflected in the customer’s bank account within 7-10 days. Please note that certain banks may take longer than this period for the amount to reflect in the account. For damaged product returns, once the return is received and inspected, customers will be notified via email regarding the approval or rejection of the refund. If approved, the refund will be processed, and a credit will automatically be applied to the original method of payment within 7-10 days.
- Refunds: Customers who have not received a refund should first check their bank account and then contact their bank. If there is still no sign of the refund, they should contact us at call us at 9133188688.
- Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately with photographic evidence. We will arrange for a replacement or refund as appropriate.
6. Intellectual Property
- Website Content: All content on our website, including but not limited to text, images, logos, graphics, videos, and software, is the property of Organic AccountsGuy Store or its licensors and is protected by copyright, trademarks, and other intellectual property laws.
- Use of Content: You may access and view the content on our website for personal, non-commercial use only. You are prohibited from modifying, copying, distributing, transmitting, displaying, performing, reproducing, publishing, licensing, creating derivative works from, or selling any content obtained from our website without our prior written consent.
7. User Accounts
- Account Creation: You may choose to create an account on our website. You are responsible for maintaining the confidentiality of your account information, including your username and password.
- Account Responsibility: You are responsible for all activities that occur under your account. You agree to notify us immediately of any unauthorized access to or use of your account.
- Account Termination: We reserve the right to suspend or terminate your account at any time for any reason, including but not limited to a violation of these Terms and Conditions.
8. User Conduct
By using our website, you agree not to:
- Use our website for any unlawful purpose.
- Impersonate any person or entity or misrepresent your affiliation with any person or entity.
- Interfere with or disrupt the operation of our website or the servers and networks used to make our website available.
- Attempt to gain unauthorized access to any portion of our website or any other systems or networks connected to our website.
- Collect or harvest any personally identifiable information from our website without our consent.
- Post or transmit any content that is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, libelous, invasive of another’s privacy, hateful, or racially, ethnically, or otherwise objectionable.
9. Limitation of Liability
To the fullest extent permitted by applicable law, Organic AccountsGuy Store shall not be liable for any indirect, incidental, special, consequential, or punitive damages (including, without limitation, damages for loss of profits, data, use, goodwill, or other intangible losses) arising out of or relating to your use of our website, your purchase of our products, or these Terms and Conditions, even if we have been advised of the possibility of such damages. Our total liability to you for any claim arising out of or relating to these Terms and Conditions or your use of our services shall not exceed the total amount you paid to us for the products in the applicable order.
10. Indemnification
You agree to indemnify, defend, and hold harmless Organic AccountsGuy Store and our affiliates, officers, directors, employees, agents, licensors, and suppliers from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys’ fees) arising out of or relating to your breach of these Terms and Conditions, your use of our website, or your purchase of our products.
11. Governing Law and Dispute Resolution
These Terms and Conditions shall be governed by and construed in accordance with the laws of Andhra Pradesh/India, without regard to its conflict of law principles. Any dispute arising out of or relating to these Terms and Conditions shall be exclusively resolved in the courts located in Kurnool, Andhra Pradesh/India.
12. Changes to These Terms and Conditions
We reserve the right to modify these Terms and Conditions at any time without prior notice. Any changes will be effective immediately upon posting on our website. Your continued use of our website and purchase of our products after the posting of revised Terms and Conditions constitutes your acceptance of the changes. It is your responsibility to review these Terms and Conditions periodically for updates.
13. Contact Us
We appreciate your understanding and cooperation with our refund and return policy. Should you have any further inquiries or require assistance, please do not hesitate to contact our customer service team. Thank you for choosing Organic AccountsGuy.
Organic AccountsGuy
114, Balaji Meadows, Venkayapalle,
Kurnool, AP, India – 518452
Mail. advice@accountsguy.net
Cell No. 9133188688